Shipping

Can I upgrade my postage once the order is placed?

You sure can. We have a variety of postage options you can select and this can be added once you have placed the order if you decide to upgrade after. Simply email us at info@engraved-essence.com and we will be happy to help with this. 

 

My delivery has not arrived how can I find this?

Once your order is posted an email to confirm this will be sent. In this email there will be the tracking info. We sadly do not have the option to send text and emails from the courier selected to give you an ETA. So we advise you check the tracking link within the postal email. 

 

How fast can you post my item?

We try and work on a 3-5 working day making period. Some items are made faster than others and we work very hard to get all items posted. If you have paid for 1st class or Express this will be quicker. Please check our delivery info page for more help.

 

I need my item for specific date?

On the checkout there is a notes section, please add any date that the item is needed for there but if its urgent, upgrade the post to we can get this to you quicker.

 

Returns

Can I return my Item?

On personalised items no sorry. This is because the item will be custom and unique to your needs. If the item is not personalised, then yes but there is a restocking fee that will apply. This is 20% of the order value.

 

My item has arrived damaged?

We are sorry if this does happen. Please email us the order number and images within 24 hours of receiving the order. We advise checking all items once received as any damage outside of this time frame we will struggle to claim for damage.

 

Can I change the wording on my gift?

If we have not made the item YES. This will be within 24Hrs of ordering. Please email us on info@engraved-essence.com with the order number and the change. We will then email you confirming this change. If no email has been received, then no change has been made.